I have virgin broadband and had 02 priority but the other day its not letting log onto the 02 app. It keeps saying something is wrong and try again later.
I've been trying all week. I miss my daily GREGGS coffee lol
Does anyone know if this option has stopped?
Who do I contact for help?
Answered! Go to Answer
I'm sorry but I'm not signing out of this, deleting that, standing on my head up a corning while spinning around.
The app was working perfectly ok but now doesn't, the question that neither Virgin or 02 can answer is why.
Thanks for coming back to us @chizlit.
Sadly we do need to ask customers to work with us when trying to find a fix for a fault that they're experiencing.
If you're not willing to follow diagnostics, sadly there is little we or our partners over at O2 could do to help further.
I have tried all the tips given previously, nothing works.
The question remains who messed with it all and when will it work again?
I assume when 02 take over Virgin there will just be one sign in option.
From what I was told many people were meant to be migrated over to 02 in March, it's now April.
We're always making changes to make things better and easier for our customers and migrating our customers over to O2 is happening throughout this year. March was never a goalpost to have all customers migrated by though. In fact the very first of our customers were only migrated Mid March. We are continuing this moving forward though and you could receive your communication anytime throughout 2023. but you will receive it at least 30 days before we move you over to O2.
In the meantime, we want to get things working for you again so please come back with the information asked for in my first post.
If you're not wanting to, then there is nothing further we can do to help you on this I'm afraid.
Not trying to be funny but it really hasn't made thing better has it?
Just look at all the complaints on the O2 app reviews on playstore .
I'm using a moto g62 5g
Running on 12.
Not sure what other info you want.
Which app version am I using of what?
I've already said I'm using os 12
I'm using Chrome
Yes I have a VPN
Is the device rooted? No idea what this means, it's a mobile I'm using.
As stated all I can do to get the app to work is try to sign in using my Virgin log in which worked previously, now it always comes up with oh looks likes there's an error ( as you've been told by countless others), please try later.
Thanks again for coming back to us on this.
Please, make sure you've signed out of both MyVM and all VM and O2 Apps before you test this though.
Keep us posted.
The O2 app is version 9.1.7.
Signed out of My VM app and tried to open the priority app , as expected same thing popped up.
I don't have a different device to try it on and even if I did that's kind of pointless because I want it to work on the device I'm using.
Oh well perhaps when it all becomes one company in 17 years time it might work.