I recently received a replacement VM sim That I did not request. I do not have a VM account and never have had one. A few days later I received a letter from VM saying that a direct debit was being set up in my name although 5he bank details given were not mine. Someone is obviously trying to set up a fraudulent VM account using my name and address. I want to get VM to stop this happening expect it is not possible to contact them. I have tried ringing customer service but as I do not know the VM mobile number associated with the fraudulent account I cannot get past the options at the start of the customer services system to talk to a human being and explain the situation. Can you help
Thanks for giving me that information, some of it did have sensitive info so I got my colleagues to redact it just in case!
I did manage to take note of it before having it removed though, its a good sign that your bank details were not connected to the direct debit, but it is still perplexing that the SIM is in your name and under your address.
I'm going to request the fraud team contact you about this so they can do an investigation, before I can do this I just need to gather some further info from yourself in a PM which I'll send now 🙂
thank you very much fir your efforts this morning. I was beginning to think I had no way of getting my issue across to Virgin but thanks to you I feel like there is a way forward. If I do have any more information how do I ensure that it gets through to YOU. As I would hate to start again from fresh with someone new. Do I just reply to one of your direct messages.
looks like you are working this morning. It is now 2 weeks since we had a long conversation about an attempted SIM fraud in my name ( And address). You passed it on to the fraud department with my mobile number and email. I have not received ant communication from Virgin since we last corresponded. Could you please check if there has been any progress.