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I recently switched from 3 to Virgin

KeithHennessey
On our wavelength

Ever since I switched on the 14 November I keep getting blocked unless I make a payment, wait 24 hours to be unblocked . I do this, only to be informed that I am blocked until I make a payment. This has happened twice,I am reluctant to keep repeating a solution that fails each time. I am close to closing my account as 789 repeats the same advice which doesn't work. 

Any suggestions?

Keith

1 ACCEPTED SOLUTION

Accepted Solutions

Hello Keith.

Thanks for those details.

I can see the issue was caused by a new card being used.

This will stop the barring happening now.

If it does happen again, please let me know.

Gareth_L

 

See where this Helpful Answer was posted

4 REPLIES 4

KeithHennessey
On our wavelength
I do need a response because this blocks my Diary and I Need this daily.

Gareth_L
Forum Team
Forum Team

Hello KeithHennessey.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with Mobile being blocked.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

Hello Keith.

Thanks for those details.

I can see the issue was caused by a new card being used.

This will stop the barring happening now.

If it does happen again, please let me know.

Gareth_L

 

Gareth you are almost right, I can now make local calls, but my service is still suspended until I make a call to 789, which I will do quite soon.

Regards

Keith