I need to order a replacement SIM card

[Lynno1]

Hi there, I never received the replacement SIM that Virgin sent out as I had moved and not updated my address. 

My phone now doesn't work so I need to get a new replacement SIM sent out ASAP. 

Can someone help me with that please?

[Gareth_L]

Hello Lynno1,

Thanks for your post. 
Sorry to hear you forgot to update your address and now you need a new Sim.
I can look into this for you. 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Lynno1,

Quick message to say thank you for those details. 

I have changed the address for you and sent out a replacement Sim for you.

Further details have bene sent by private message.

Gareth_L

[Gareth_L]

Hello Lynno1,

Just a quick message to see if you have received the replacement Sim yet?

Gareth_L

[Lynno1]

It hasn't arrived just yet

[Gareth_L]

Hi Lynno1.

Sorry for the delay.

It will be with you soon I promise.

Gareth_L