Virgin Media Community

[poline54]

Hi there,

I've had a really bad experience due to the Vodafone network change and new SIM card being required. I received a second SIM card delivery that I ordered but for some reason Virgin Mobile sent out a third which has since been lost in the post and which subsequently meant the SIM card I already had did not activate.

I've been without signal for over four weeks now and I'm unable to order a new SIM card because it looks like the online chat has been suspended and I cannot use voice calls or text messages due to there being no signal on my phone.

Is there any way to order a new SIM card? It shouldn't have to take four being sent but really hoping this time I'll receive it and it'll work. 

Thanks in advance.

[Gareth_L]

Hi poline54,

Thanks for your post 
Sorry to hear about the issue with your Sim Card 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[poline54]

Thanks Gareth, I've just responded to your private message now.

[Gareth_L]

Thanks for those details poline54, 

I have just activated the Esim for you 

Can you reboot the phone and see if that works

Gareth_L

[poline54]

The Esim is now working so there is no need to send a physical SIM card - thanks a lot for your help, Gareth!

[Gareth_L]

Thats fantastic news poline54. 

I went to order one and saw the Esim needed activating from here.

Glad its all fixed now 

Gareth_L