on 09-05-2022 12:59
Hi there,
I've had a really bad experience due to the Vodafone network change and new SIM card being required. I received a second SIM card delivery that I ordered but for some reason Virgin Mobile sent out a third which has since been lost in the post and which subsequently meant the SIM card I already had did not activate.
I've been without signal for over four weeks now and I'm unable to order a new SIM card because it looks like the online chat has been suspended and I cannot use voice calls or text messages due to there being no signal on my phone.
Is there any way to order a new SIM card? It shouldn't have to take four being sent but really hoping this time I'll receive it and it'll work.
Thanks in advance.
on 09-05-2022 13:08
Hi poline54,
Thanks for your post
Sorry to hear about the issue with your Sim Card
I can look into this for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 09-05-2022 13:21
on 09-05-2022 16:33
Thanks for those details poline54,
I have just activated the Esim for you
Can you reboot the phone and see if that works
Gareth_L
on 09-05-2022 19:40
on 10-05-2022 10:02
Thats fantastic news poline54.
I went to order one and saw the Esim needed activating from here.
Glad its all fixed now
Gareth_L