on 07-12-2021 04:43
I need to change the out of date on my account to my new I Phone
on 07-12-2021 09:26
Hi Whi82tty,
Thank you for your post, and welcome to forums 🙂
I am sorry to hear you are having issues, I am not quite clear on what it is you are asking so we can best help.
Zoie
on 07-12-2021 10:20
@Whi82tty wrote:I need to change the out of date on my account to my new I Phone
The device shown in the online account is always the last device you purchased directly from Virgin Mobile.
It can't be changed to show a device purchased elsewhere.
on 07-12-2021 12:22
Hi Zoie
Under the Plan & Device heading on my account ,my handset is shown as a Nokia 5200,this is out of date,i now have an Apple Iphone Xr,so i need to update your records
Brian Whittington
on 07-12-2021 14:31
Hi Brian,
Was it a phone purchased from Virgin through your account?
Cheers,
Corey C
on 15-12-2021 03:56
on 15-12-2021 08:23
Good morning @Whi82tty,
Thank you for coming back to us, we are only able to display the devices that are purchased though us.
Sorry for any inconvenience that this has caused. .
Kind regards,
Zak_M