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jesshven
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I haven't received my sim after 2 months of waiting.

I have signed up to broadband a few months ago (before i moved in) and informed my new future neighbour I may get a Oomph sim delivered from Virgin, if so could they take it for when I more i

No parcel arrived. 

I have tried to contact Virgin Media a number of ways all i get send in circles, sometime to mobile, sometimes to virgin media. I simply need to sim and i don't know who to contact. I have been waiting over a month for this. 

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Emma_C
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Re: I haven't received my sim after 2 months of waiting.

Hi Jesshven, 

Thanks for your post and welcome to our community. 

Very sorry that your Oomph SIM hasn't arrived, this isn't good. 

I'd also like to apologise for the time it's taking to get this resolved, I'd love to help put things right. 

I'll send you a personal message now to grab some details and see what's going on. 

Emma_C - Forum Team
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