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I have a credit balance that I need refunding

Joining in

Hi, I have recently switched SIM to o2 from Virgin and have a credit balance showing on my account. Please can I get a refund for this amount?




Forum Team
Forum Team

Hi Forgozo, welcome to the community! Thank you for posting. 

If you have just closed the account the refund should automatically be processed back into the bank it was paid from - providing you still have the direct debit set up. This would happen within 30 days of the account closing. 

Has it been 30 days since your account closed?

Have you received your final bill yet?

If you need support getting the refund processed ahead of this time frame please just reply letting us know and I can send you a PM to offer further support!

Wishing you all the best. 




Thanks, it hasn't been 30 days yet so I will just wait for the refund.

Thanks for confirming @Forgozo, do feel free to keep us updated once the 30 days have elapsed.

Kindest regards,