Menu
Reply
Highlighted
  • 5
  • 0
  • 1
Tuning in
129 Views
Message 1 of 4
Flag for a moderator

I can't log into my account

Since my installation and activation of my account back in June i cannot log into the "mobile" part of my account, i took on the Oomph package with mobile sim deal included and can sign into my media account section but password fails for the Mobile sign in.

Advice required thanks

Paul

0 Kudos
Reply
Highlighted
  • 5.98K
  • 306
  • 534
Forum Team
Forum Team
91 Views
Message 2 of 4
Flag for a moderator

Re: I can't log into my account

Hi Paul,

 

Thanks for posting and welcome to the community. 

 

It's a seperate account online you need to create so apologies if you weren't told that. You can register here

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 5.98K
  • 306
  • 534
Forum Team
Forum Team
73 Views
Message 3 of 4
Flag for a moderator

Re: I can't log into my account

Thanks for joining on PM, Charlieparrot,

 

Just to update the thread, the TV has arrived and the online mobile account has been created

 

Have a lovely day 🙂

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

Highlighted
  • 5
  • 0
  • 1
Tuning in
66 Views
Message 4 of 4
Flag for a moderator

Re: I can't log into my account

Just want to say with the assistance from John_GS i resolved both my recent issues in no time at all, i love the TV and my log in for my mobile account now works too, couldn't ask for better help with problems

Kepp it up John and Virgin
0 Kudos
Reply