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Scottblackburn
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I am being charged for a service i didnt pay for

So long story short, my bank account was compromised a few months ago. Whoever got my details signed up to virgin mobile. 

I have since called both my bank to dispute the charges (£10) and virgin mobile who have since sent me a letter acknowledging the payme t was made fraudulently... although I have still received a letter from a debt collecting agency demanding money.

 

But I have just see 88p leave my bank account, taken from virgin mobile. 

They sent me a letter saying the fraudulent account has been closed but 88p has still been taken. 

I know it's not a lot but it still shows that my bank details are still on there system. The customer service is shockingly bad and I don't know what else to do....

 

 

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Natalie_L
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Re: I am being charged for a service i didnt pay for

Hi Scottblackburn, 

 

Welcome to the Community and thank you for getting in touch. 

 

I am very sorry to hear about your experience, I appreciate this must have been very worrying! 

 

I would be happy to get this checked out from our side but I will just need to grab a few details via private message if that's okay?

 

I have popped you over a message now and this will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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