So i went for a new contract to be added to the one i got right now, (been a customer for three years) i went for a new contract and is in parked, the staff said you need to follow the link to sign for the contract, and provide some information, it will be by email or by text. i looked on both and still nothing, i had two hours to confirm that i had signed it ect so i can get the phone i went for, (i went for a unlimited internet, calls and text, with the iPhone 13 Pro bungle, Phone, iPad and head set totalling £85 with insurance. Still no where to get the phone released, i got one thing then something else after, im looking at leaving Virgin for good if they dont pull there act together.