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NEVAEHJAIDE1
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How to reactivate replacement sim

Hi. I ordered a replacement sim as I lost mine. It has arrived bit when I put it in its telling me to send a text off my old sim before it will activate? Obviously I can't do this as I don't have my old sim. How can I get it working?? 

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Lee_R
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Re: How to reactivate replacement sim

Hi @NEVAEHJAIDE1 thanks for posting and welcome to our community.

I am sorry to hear that you've been unable to register your new SIM.  I would like to take a closer look into this on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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