How to order replacement SIM card?

[Lenxxxxx]

I had esim, now need a physical SIM card instead. If somebody at virgin could help me with that I would be most grateful.

[Akua_A]

Hi @Lenxxxxx,

Welcome to our community forums and thank you for your first post.

Thank you for your request for a new sim. Are you able to expand on why you need a physical sim card? Do you no longer want your esim?

Please let us know and we will do our best to help.

Thanks,

[Lenxxxxx]

I would like to use it in my older phone which is not esim compatible. The sim is pay monthly contract. I already cancelled my esim.

[David_Bn]

Good Morning @Lenxxxxx, thanks for coming back to us.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn