on 02-06-2022 09:24
I had esim, now need a physical SIM card instead. If somebody at virgin could help me with that I would be most grateful.
on 02-06-2022 13:37
Hi @Lenxxxxx,
Welcome to our community forums and thank you for your first post.
Thank you for your request for a new sim. Are you able to expand on why you need a physical sim card? Do you no longer want your esim?
Please let us know and we will do our best to help.
Thanks,
on 02-06-2022 16:09
I would like to use it in my older phone which is not esim compatible. The sim is pay monthly contract. I already cancelled my esim.
on 03-06-2022 08:55
Good Morning @Lenxxxxx, thanks for coming back to us.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn