Virgin Media Community

[Serena_C]

Hi @Etienne_Anglay

Thanks or replying to my private message, I'm pleased to confirm I have now ordered a replacement SIM card for you. Please note that the SIM card will need to be activated within 31 days.

Best wishes,

Serena

[Frances_Y]

Hi, I have managed to lose my SIM card whilst travelling abroad. Please could you let me know how I can get I a replacement sim sent out. 
Many thanks. 

[Natalie_L]

Hi Frances_Y

Welcome to the Community and thanks for posting.

Oh no, I am sorry to hear you have lost your SIM whilst abroad. Are you still outside of the UK at the moment? If so, I am afraid we are only able to send out a replacement to a UK address. 

If you would like to proceed with the order of the replacement for when you return, please let us know and we will get this arranged for you.

Thanks

[Natalie_L]

Hi Frances_Y

Welcome to the Community and thanks for posting.

Oh no, I am sorry to hear you have lost your SIM whilst abroad. Are you still outside of the UK at the moment? If so, I am afraid we are only able to send out a replacement to a UK address.

If you would like to proceed with the order of the replacement for when you return, please let us know and we will get this arranged for you.

Thanks

[Frances_Y]

Hi

Thank you for responding. Please could we arrange for the replacement sim to be sent to my home address in the UK. Many thanks. 

[Tom_W1]

Hi @Frances_Y thanks so much for your confirmation.

Firstly I'll just need to send you a PM to ask you to confirm some security details, then we'll get this sorted.

Please expect this to arrive shortly and respond when you can!

Many thanks

[Frances_Y]

Hi

My replacement SIM card has arrived but it’s not activating even after putting in the PIN as prompted. Is there anything else I need to do? 

many thanks

[Vikki_M]

Hi @Frances_Y

Thank you for your post and welcome to our community.

I am sorry to hear of the issues you are having with the SIM.

We may be able to activate this manually here for you.

I will send you a private message to get some further information securely from you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Snork]

Hi, 

Would it be possible to order a replacement SIM for one of my Virgin mobiles?  Currently the SIM doesn't get a mobile or data signal.

Regards
Scott.

[Reece_MH]

Hi @Snork,

Thanks for getting in touch. I'm really sorry to hear you're having issues with your data signal. We would need to run some tests but we can definitely look into getting a SIM sent out to you.

Please look out for my PM in the purple envelope in the top-right of our forums.

Cheers,