Virgin Media Community

[Alex_RM]

Thanks for getting back to us HippyYoda,

I'm sorry we're not able to transfer numbers within Virgin.

You can find help regarding the lost SIM here

Alex_Rm

[HippyYoda]

OK, I've filled the form @ 7pm so will wait and see if I get an email, as nothing yet.

Thanks for Your help so far

[Zoie_P]

Thank you for your reply 🙂
Have you received your email since your post ?
Zoie

[HippyYoda]

Hi Zoie

Yes I woke up to a reply, it's all being processed so fingers crossed in 5 days a new sim will arrive

Thank you all for your help 

[thompa]

Hi there, 

We are out of the Country at the moment and will be until May this year. My wife and I both have our own phones into which we insert a local SIM card.

In the US, my wife had to change phones and we are now using Google Fi but will want to use our Virgin Mobile accounts when we return. Unfortunately, I have lost my wife's micro SIM card!

Is it possible to obtain another for use with the same number and account?

Our mail is forwarded to us so there should be no problem receiving one through the mail...

regards,

Allan

Thanks in anticipation for your response

[Tom_W1]

Hi @thompa, thanks for your post although I'm sorry your wife hast lost her SIM.

I'm going to pop you a PM to ask you to confirm some details so I can help with this further.

Please expect this PM to arrive shortly and respond when you can!

Many thanks

[Tom_W1]

Hi @thompa, thanks for confirmation of the details I've requested via PM.

I'm responding publicly just to close off this thread, and I'm pleased to inform you that the replacement SIM has been ordered.

There's no charge for this and it should be with you within the next 3-5 working days.

I hope this helps!

Many thanks

[thompa]

Tom - many thanks for your help! Appreciated!

[Etienne_Anglay]

Hello, 

my sim card needed to be changed and you have sent a new sim card to me a month ago. I haven't received it yet and my old sim card is not working anymore. 

The thing is that I am in Turkey right now and I don't have any way to contact you to order a new one, as my Turkish number doesn't allow international calls. Is there any way you could help me to order a new one while I am in Turkey? I am planning to come back to the UK in three weeks and it would be nice to have the sim waiting for me.

Thank you for help.

Regards,

Etienne

[Serena_C]

Hi @Etienne_Anglay

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the new SIM that you have not received yet. I would love to order a replacement SIM for you, we cannot sent it out to Turkey, but it will be waiting for you when you arrive back at your UK address. I shall send you a private message now to obtain the details required.

Kind regards,

Serena