Virgin Media Community

[wjinnes]

I have lost my Virgin Sim card that a recived a few month ago. It was never activated but i was planning on using it from Xmas as i am getting a new phone. Can i order i a replacement sent to me. I've never used the one i had so i can't login to Virgin mobile O.o. I have my bills and account number for the Sim.

Can anyone help me?

[Corey_C]

Thanks for your post wjinnes,

I've sent you a private message to confirm your account details and to get the SIM ordered.

Cheers,

Corey C

[Charmacy1002]

Hi, i've lost my ultimate Oomph bundle unlimited sim. Can I request a replacement one please?

Thanks.

[Chris_W1]

Hi Charmacy1002, thanks for the message and sorry to hear that you have mislaid the sim card. I will send you a private message so that we can get this resolved for you. Chris

[Chris_W1]

Hi Charmacy1002, thanks for the message. I am glad to hear that this is on the way to becoming resolved. Please let us know if you need anything further. - Chris. 

[Tburgess]

Hi, 

I’ve lost my SIM card and am looking to get a replacement. Can somebody on this help me please ? 

Thanks

[Molly_T]

Hi @Tburgess, welcome to the community! Thank you for posting. 

Sorry to hear you have lost your SIM. We can help get a new one sent out to you, we will just need to confirm a few details with you first. I will send you a PM. This will appear in the top right corner of the page in your inbox. 

All the best. 

[HippyYoda]

Hi, sorry to hijack this post but

Ive lost the sim card set to me at Christmas, that i now require to enable me to transfer my sons number over to as that contarct will soon be coming to an end.

Please can you assist in getting an replacement sim.

Thanks

[Zach_R]

Hi @HippyYoda,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear that you lost the SIM card a little while ago. Did you contact us to block it at the time? In regards to transferring a number across from your son, is your son on a different network? If not, we won't be able to complete the transfer as it's not possible to port numbers within the same network.

Thanks,
 

[HippyYoda]

Hi Zach_R

I've only gone to look for the sim received at Christmas today as got notification that the other one will end in 30 days.

It's a little bit of a surprise that numbers arent portable within same network as I was lead to believe otherwise in a whatsapp chat when changes were made to the package I have, but it is what it is.