Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line.
You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422.
Sorry, but it’s not currently possible to order a replacement sim card online.
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Hi - My Auld Maw who's been a mobile P.A.Y.G until her sim card stopped working. She had around £28 in credit.
Way before the card was deactivated she requested a new Sim by phone and text, was advised that it would be sent out to her, but never received it. Weeks later she had a call asking her to confirm her address, which she did, but still never received it. My Brother/s have tried in vain to for a replacement but to no avail. She's 98 years old and relied on her mobile phone, not only for texting, but for the emergency feature her phone has. I finally managed to check out what she had been up to with trying to receive the replacement and according to her texts and calls, did actually try several times.
She has now lost all her credit, her ability to use her phone and left in 'no-mans' land with it. Being 98 she is not really tech savvy. This had been going on for months before being finally cut off.
The customer service agents kept asking her to confirm her address, which she and my Brother/s have, but no sim was ever sent to her. She's not complaining just disappointed by what happened. Thought I'd post this to let others in the same position know they're not alone and well aware the pandemic could have had a hand in the discontinuance of service.
Thanks for posting back on here and sorry to hear of all the troubles you had had with this SIM, I can appreciate this is not ideal at all and we are very sorry that this has happened.
We are more than happy to take a look at the account, but will pop you over a PM so we can look into this further for you.
Please watch out for the purple envelope at the tope right hand corner of your screen as this will take you to PM's.
Sasha - Forum Team
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Hi im new here i have the ultimate Oomph bundel and with that comes sim card i have never used it but want to start how can i order a new sim as cant find the one that came when i joined with the bundle thanks.
Hope you okay
I can get a new sim ordered for you
It can take a few days and you will need to activate it with in 31 days of receiving it
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Thanks for those details kayleighleigh89
I have ordered a new Sim for you
All you need to do is pop the Sim in your phone and follow the instructions
Let me know if you need anything else please