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BBIssues
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How to check if Virgin Mobile contract still active?

I switched mobile providers, leaving Virgin Mobile, and transferred my number with a PAC code.

Is there any way I can tell if my Virgin Mobile contract has been terminated?

I can't contact support as my number is now with a different provider, so I can't dial 150 or whatever it is to contact Virgin. They have no live chat or email support as far as I can see.

Is there any way I can contact virgin to find out?

Thanks.

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newapollo
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Message 2 of 12
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Re: How to check if Virgin Mobile contract still active?

Hi @BBIssues 

Have you tried the online messenger chat service for mobile?

https://www.virginmedia.com/help/mobile# 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Gareth_L
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Re: How to check if Virgin Mobile contract still active?

Hi BBIssues

Thanks for your post 

As well as the link above 

You can also text us 07533 016422 if you have a query about your mobile services. Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L
 

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BBIssues
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Message 4 of 12
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Re: How to check if Virgin Mobile contract still active?

Thanks. But I can't see a messenger chat service on that page?

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newapollo
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Message 5 of 12
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Re: How to check if Virgin Mobile contract still active?

Hi @BBIssues 

Scroll down the page and under We got other ways of helping click on the Chat to us online box.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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BBIssues
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Re: How to check if Virgin Mobile contract still active?

Thanks but it just says 

 

We got other ways of helping

 

Virgin Media Community

Discover helpful answers and handy videos from our community

 

No mention of chat? 

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newapollo
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Message 7 of 12
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Re: How to check if Virgin Mobile contract still active?

Screenshot of https://www.virginmedia.com/help/mobile# 

Clipboard01.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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BBIssues
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Message 8 of 12
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Re: How to check if Virgin Mobile contract still active?

Thanks. But I don't have that button. Just the community one. 

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newapollo
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Message 9 of 12
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Re: How to check if Virgin Mobile contract still active?

Hi again @BBIssues 

I was using my PC, I've just tested on my mobile too the box I am referring to is displayed directly above the Community one in portrait mode, and in landscape mode it displays as per my screenshot in teh other post.

Have you tried a different browser?

Or send a text to 07533 016422  as suggested by @Gareth_L 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

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Zoie_P
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Message 10 of 12
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Re: How to check if Virgin Mobile contract still active?

Hi BBIssues, 

Thank you for your reply, I am sorry to hear you are having issues reaching us to discuss your contract cancellation.

I will be happy to look into this to confirm for you 🙂 I will pop you over a PM and go through security.

Zoie

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