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cleverdon14
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How do recover virgin mobile account without key details?

Hello,

I am being charged direct debits by Virgin Mobile on very old devices whose contracts have long since ended. I want to cancel these as they are no longer in use. I cannot recover my Virgin Mobile account as I dont have the following info:

 

1) Mobile numbers

2) Email address

3) Password

How can I cancel the direct debits?

Thanks,

Paul

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David_Bn
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Re: How do recover virgin mobile account without key details?

Good Afternoon cleverdon14,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been struggling with the direct debit that as seemingly expired.

 

We can look into this via searching your full name and full home address on our systems, please check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David

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