on 12-06-2022 20:00
Good Evening to One & All,
May I ask you informed lot how I go about ordering an eSIM for the new sim only plan I took out with Virgin Media today?
I have searched online, tried the WhatsApp service (should be good, but it’s not) and alas, no online request form I can find.
any help, gratefully received!
on 13-01-2023 08:10
Hi @daveb15
I'm sorry for the confusion. I have confirmed with my manager that we do not offer eSIM's anymore unfortunately, not even at point of sale.
We do apologise for any confusion and inconvenience this issue has caused.
Kind regards.
on 13-01-2023 08:16
@Jodi_S Please see Paul_DN's messages above. You do seem to be issuing esims via private messaging on this forum.
Could I suggest that the staff that visit the forum hold a meeting ASAP to get on the same page? The contradictory messages aren't helping.
13-01-2023 08:19 - edited 13-01-2023 08:20
Yes you do! Megan_L sent me one a few days ago
on 16-01-2023 01:51
on 16-01-2023 09:19
I just placed an order for a monthly contract but i am out of the country. Can i have it in E sim?
There is no such option when checking out....
on 16-01-2023 15:21
on 16-01-2023 18:58
on 17-01-2023 13:49
Just tried to call the customer support line [789] and get an eSIM swap for my physical SIM on an existing account as i'll be travelling a lot and would like to be able to dual-SIM my phone.
It's definitely possible to provide an eSIM however the only way they could process it was as part of an "upgrade" to my plan. Unfortunately the only upgrade available at a similar price would be a severe reduction in the data bundle i currently have. The other option was to double my spend per month.
Clearly the technology for eSIM works but for some reason Virgin have decided that it's a Sales tool and for those people who just want the convenience for their personal circumstances - they're not interested.
on 17-01-2023 13:55
Try sending a message on here to Megan_L - they got my esim up and running with no changes to my plan as far as I’m aware
on 17-01-2023 13:58