May I ask you informed lot how I go about ordering an eSIM for the new sim only plan I took out with Virgin Media today? I have searched online, tried the WhatsApp service (should be good, but it’s not) and alas, no online request form I can find.
Thanks Matthew - having spent just over an hour speaking to three different people on that telephone number it has been confirmed Virgin Mobile does not offer eSIM functionality so I have cancelled the contract and will move to o2 who do.
Someone should really update the Virgin Mobile website since the agents all confirmed this was out of date info.
Yes and I have experienced the same. Long wait times, completely untrained professionals, multiple transfers, and then at least once you get dropped. Go to the USA get a carrier there, you can do it directly on your phone, no one to call and waste your time. Its about 100 USD, and it has unlimited international so you wont pay any extra in the UK. Then get yourself a UK number and boom... technology and customer service at its best. They also speak english perfectly.
Welcome to our Community Forums! Thank you for your first post and for your query!
New Virgin Mobile customers can get an eSIM when signing up for compatible devices during their purchase online or by calling us directly on 0800 052 0422. Existing Pay Monthly customers who already have an eSIM can get support from us on here or on our Social Media channels. More help on this can be found on our eSIM help page. Existing Pay Monthly customers who don’t have an eSIM can’t get one at the moment. This is because of the ongoing network migration from Vodafone to O2 and we will offer eSIMs to all customers again in the near future.
Apologies for any inconvenience caused. Please let us know if you need any further assistance going forward.