How do I order a replacement SIM card?

[J_O]

How can I order a replacement SIM card? The hyperlink on your website  'How to replace a Virgin Sim card' does not work. Your help Bot insists on using Whatsapp to communicate but I don't have Whatsapp on my Computer.

Please can you provide a contact number so that I can speak to a person.

Thank you

[Kain_W]

Hi there J_O,

Thanks for your post and welcome to the community.

Apologies for the issues faced however regarding this, is there a reason for as to why the SIM needs replacing?

Secondly our contact number for mobile is 0345 600 0789/789 if calling from a VM mobile.

Let us know,

[J_O]

I eventually found the landline number to call (my mobile NOT working!!).  The person I spoke to is sending out a replacement SIM.  Something to do with my old SIM and 5G????

I would like to say that my experience finding help using the Virgin website is extremely frustrating.  The hyperlink on your website to for help obtaining a replacement SIM does not work.  There is no information to say it is being updated or an alternative method of communication.  Your Helpbot insisted on using Whatsapp - again I am having to use my computer and cannot access Whatsapp.  I found the whole experience very frustrating.  

[Steven_L]

Thanks for coming back to us @J_O and glad that you could get your new sim card ordered. I will be sure to feed your experience back to the team.

Regards,

Steven_L