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How do I find my Security key?

Ally_
Joining in

Hi,

I'm trying to log into my Credit agreement in order to make a payment, but I'm unable to find my security key. 

I've checked my emails and letters, and I still haven't been able to find it. 

Can someone help me please? 

Thanks!

5 REPLIES 5

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi there Ally_,

Thanks for your post and welcome to the community.

The details should all be within the email sent about the agreement.

To ensure you have the documents I've dropped you a PM to discuss further.

The message will appear within the purple envelope icon.

Regards,

Kain

I need help finding this to and being sent one.

Hi @Khonorg,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're struggling to access your mobile loan agreement account online. The security key is provided to you via email when you first take out the offer. Have you checked your inbox for this, including your spam/junk folder?

Thanks,

 


Zach - Forum Team
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Hello Zach.

Thankyou for the reply and yes I have checked all folders and emails ect. And just can't seen to find it at all.

Hi @Khonorg,

Thank you for taking a look. I'm going to send you a private message in a few moments. Please respond to this when you can and we'll go from there.

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!