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How can I get into my account if I have changed my email address

mld1959
Joining in

on ‎31-03-2023 14:23

I no longer have access to my old ntlworld email address so can’t log on to my virgin mobile account , how can I resolve this?

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Ashleigh_C
Forum Team
Forum Team

on ‎31-03-2023 14:28

Hi there @mld1959 

 

Thank you for your post to our community forums, it's great to have  you here. 

 

I am so sorry that you have faced this issue regarding your service I would be happy to take a closer look into this with you via a PM. 

 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

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