Showing results for 
Search instead for 
Did you mean: 

How can I get into my account if I have changed my email address

Joining in

I no longer have access to my old ntlworld email address so can’t log on to my virgin mobile account , how can I resolve this?


Forum Team
Forum Team

Hi there @mld1959 


Thank you for your post to our community forums, it's great to have  you here. 


I am so sorry that you have faced this issue regarding your service I would be happy to take a closer look into this with you via a PM. 


I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.