Help

[Dawn1968]

I’m waiting for an update on a new iPhone that was returned to virgin. And the phone and contract being cancelled 

thanks

Dawn

[Lee_R]

Hi @Dawn1968 thanks for posting and welcome back to our community.

Sorry to hear you've not yet had any updates on your returned handset/cancelled contract. I can see that you're now liaising with my colleague Daniel. I will therefore leave you in his very capable hands.

Regards

Lee_R

[Dawn1968]

well that doesn’t help. Daniel has not got back to me with any updates

[Megan_L]

Hi Dawn, 

Thanks for your patience with this issue, we'll drop Daniel a message to ask him to get back to you as soon as he can. 

Thanks,

Megan_L

[Dawn1968]

Can I please have an update on this account please asap

[Paul_DN]

Hi Dawn1968,

Thank you for reaching back, we have messgaed Daniel who will come back to you once he is on shift.

Regards

Paul.