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debrahogan
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Help With Financial Difficulty

Hello,

 
I wish to talk about my account with you, but via email as I am currently not in the UK. I am now in financial difficulty because of the pandemic and having contracted Covid. I am now living with my family. Due to the cost I would rather discuss via email. I want to be put onto a more affordable payment plan, because as it stands, I am unable to afford my current bill.
 
Thanks
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Zak_M
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Re: Help With Financial Difficulty

Good morning @debrahogan

 

Welcome to he forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issue with your bills.  Have you discussed this with our customer care team? If so what have they advised? 

 

Kind regards,

Zak_M

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debrahogan
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Re: Help With Financial Difficulty

How am I meant to do that? I cannot call as I am not in the UK. I need to discuss via here or email.

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Zak_M
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Re: Help With Financial Difficulty

Thank you for coming back to me. 

 

Normally, we aren't able to discus packages via the forums. however due to your circumstances I will take a look into this.

 

I will pop you over a PM so I can get some account information. 

 

Kind regards,

Zak_M

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debrahogan
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Re: Help With Financial Difficulty

Hello,

Could someone kindly take ownership of this please? I have not heard from Zak since Wednesday after I provided my verification details. I am becoming quite stressed about this and want a resolution.

Thanks

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newapollo
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Re: Help With Financial Difficulty

Hi @debrahogan 

I mcan understand your  concern, however unfortunately @Zak_M  hasn't been online since Wednesday.

It's probably due to days off and he should be back in touch with you next time he's online.

The Forums aren't ideal means of communicating with VM as it isn't an instant messaging service.

Do you happen to have whatsapp? If so you could use that to contact VM  0345 454 1111.

Dave

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Gareth_L
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Re: Help With Financial Difficulty

Hello debrahogan

If Zak has been off the last 2 days but will be back in tomorrow to get this resolved 

Gareth_L

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