I do need someone from the mobile team to help please.
Earlier today I re signed my TV/Broadband contract for 18 months. For some inexplicable reason, it was cheaper to take a bundle with mobile phone SIM contract , that I really do not want, than just to stay on my existing package. So I agreed...and now I have a real problem.
Later this afternoon I received an email welcoming me to Virgin Mobile with details of my new number, problem is the name and address on the email is not me. I have received a second email informing me the SIM is on the way, once again to a name and address that is not mine.
I have tried ringing, and after waiting an hour it was impossible to explain my problem to the call handler.
I also assume that my address and details have obviously gone to someone else.