A warm welcome and thanks for posting on our community forums. We do apologise that you have not received the correct documents.
As this is for a Mobile contract, we would advise you to contact our Mobile team on 789/0345 600 0789 or message out team on 0753 301 6422, as we cannot send these documents from out community forums.
Unfortumately, if you have not signed the documents within 48 hours, we may have to re-process the order as they will not let the order go through without a signature.
Have you checked your junk/spam folders to make sur it has not dropped in there?
Kind regards Jodi.