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Eroulson
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Have unlimited mins but says have no credit

Have just got virgin mobile I have got unlimited mins and text n 3gb of data yesterday when I was trying to ring some people it said I did not have enough credit but then it lets me ring some but not others and I don’t understand when I have paid for unlimited mins 

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John_GS
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Re: Have unlimited mins but says have no credit

Hi Eroulson

 

Thanks for posting and welcome to the community. Apologies for the calling issue with the phone. I have checked the system and can see you've spoke to the team since posting and all should now be sorted 🙂

 

Let us know if you need further assistance

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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