Virgin Media Community

[ssmith764]

I have scrolled through about 10 pages of questions on here and have not seen one answered. I only signed up with Virgin last week and am already thinking I may regret it

[Raiderblade]

NO!

[DJ_Shadow1966]

Hello

This is a community based forum, if you are expecting a reply from a Virginmedia staff member it can take upto a week for them to get round to the post as they are dealing with the oldest posts first, if you need a quicker response then you can call in.

Regards Mike

[yarfik]

gd luck getting in a reply - ive been long term user for virgin - an just recently rejoin this since of the major bugs on the site that as been disable - an the diffcults trying to contact virgin - since all the call centers are shut in the uk - they had a major campagne of employing new staff over the summer of last year but shut it down with a few staff having covid - sad times to be honest with this company that i dont think will last very long

[Lee_R]

Hi @ssmith764 thanks for posting and welcome to our community.

How can we help you?

Regards

Lee_R

[Lee_R]

Also @yarfik we're more than happy to help if you need us?

Regards

Lee_R

[yarfik]

no one as help an a number of users on this site quetions being ignored an unaswered

ive now join another company - with my contract ends

if they attemp to take off more payment without my content there be a summings sent

virgin as dramatacally went downhill - non exsistant of customer service - most functions disable - cant upgrade or downgrade - put on hold then get cut off - the harrsament of certing agents

the list goes on