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gd luck getting in a reply - ive been long term user for virgin - an just recently rejoin this since of the major bugs on the site that as been disable - an the diffcults trying to contact virgin - since all the call centers are shut in the uk - they had a major campagne of employing new staff over the summer of last year but shut it down with a few staff having covid - sad times to be honest with this company that i dont think will last very long