I am a VM customer. I wanted to order 3 new SIM cards for my children whose current SIM only contracts are coming to an end with another provider. I inquired about credit checks and I was informed that each SIM card would be hard credit checked. VM intends to credit check for the first £8, and then credit check again for the next £8, and finally credit check again for the third £8. These would all be hard credit checks. Surely, this is an abuse of the credit checking process. Why can't VM process all the three cards together, given that the same name, address and payment details will apply to all, and then do one credit check at the end? Why do three credit checks when only one can suffice? What do community members think about this policy?
Not sure how credit checks work on Virgin but it may well be worth hanging on for a member of the team here.
One thing I am sure of is not to believe everything customer service says
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thanks for your post on our Community Forums @kaymensah, and a very warm welcome to you!
We would have to advise that as the sim cards are all separate credit agreements, a credit check would need to be processed for each individual agreement.
Sorry for any inconvenience or frustration this causes you. Hopefully the credit checks don't cause you any issue in the near future.