Virgin Media Community

[StephM]

Hi, this will be a bit long. I upgraded a year maybe 2 years ago. I didn't realise till fairly recently the handset loan payments havnt been coming out of my account I have only been paying for the SIM contract. I can't log in to the section in the site about it as I don't have the agreement number and the link is so confusing. How do I change it so the payments actually start coming out properly so I can upgrade eventually when it's paid off. Yes I am aware I am an idiot for not noticing 😅

[Gareth_L]

Hello StephM.

Thank you very much for joining our Community.

It would be possible from here to send out your Loan agreement details.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Ps you are not an idiot👍
Regards     
Gareth_L