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Handset loan augments havnt been done

Joining in

Hi, this will be a bit long. I upgraded a year maybe 2 years ago. I didn't realise till fairly recently the handset loan payments havnt been coming out of my account I have only been paying for the SIM contract. I can't log in to the section in the site about it as I don't have the agreement number and the link is so confusing. How do I change it so the payments actually start coming out properly so I can upgrade eventually when it's paid off. Yes I am aware I am an idiot for not noticing 😅


Forum Team
Forum Team

Hello StephM.

Thank you very much for joining our Community.

It would be possible from here to send out your Loan agreement details.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

Ps you are not an idiot👍