I have been trying since last October to get a DSAR from Virgin Media. It seems that they are a law unto themselves and that the actual law is something that they don't need to abide by?
Previous request have been ignored/cancelled by them without ever contacting me. The last time they claimed to have sent DSAR by email on 13/12/22 before admitting that this wasn't correct. In fact the email that they sent me on that day was to thank me for the chat we'd had that day to resolve my complaint! A chat which we didn't have and, strangely, it seems that VM have no record of either.
On 1st Jan 2023 another DSAR request & complaint was raised. Yesterday morning 7/1/23 my phone rang briefly, I could see it was VM but they hung up before I could answer. 5 minutes later I received an email from VM claiming that they had tried to call me and would call back "within the next 24 hours". Of course there has been no more calls. And to add insult to injury I now see that the open complaint has been closed! Apparently my issue has been resolved! This is news to me.
How do VM think that they can get away with these underhand tricks?
Of course it has now been so long (beginning October 2022) since I originally requested a DSAR that they will claim no longer have the records that I was particularly interested in. (loss of my home landline due to a VM error).
But that is hardly the point is it? If a customer requests a DSAR then legally VM have to provide it.