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Freestyle payments line not responding

Does anyone know if the freestyle team is actually working? My bank erroneously cancelled all virgin direct debits and I need to make a payment and reinstate the dds. I have done this for my line rental but you cannot do this online for the freestyle agreement. I have tried online messaging and their direct (0345) line for the past week with no response and am worried that this will be put on my credit history despite me trying to rectify this on a daily basis.

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