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Freestyle Contracts?

I signed up on a freestyle contract on 11th November, since then I’ve struggled to sign into my new account, my handset & switch isn’t being delivered until 30th November - is that the reason I’m struggling to reset my password? I have the mobile number and credit agreement number & order no.

can anyone help? I’ve tried ringing the general number and after 1 telephone and then transferred to 2 different departments no one could help me. They could find my details but that’s it. Advised me to speak to customer service who said they couldn’t help and put me through to sales! Not the best experience so far! 😓🤔🤔

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Re: Freestyle Contracts?

Good morning @Dawnnie72 

 

Welcome to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had this experience, Its not the level of customer services that we aim to provide.

 

I will be more than happy to assist you with getting the account set up. 

 

I am going to drop you a PM so that we are able to locate your account. 

 

Kind regards,

Zak_M

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Re: Freestyle Contracts?

On thank you so much, appreciated 

Denise 

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