Hi- I have recently come to notice a direct debit being set up to Virgin Mobile which alerted me to a possible problem.
I checked my credit file and found an account with Virgin Mobile.
I immediately contacted VM and advised this as fraud. I was by Catherine on the 4/11/20 the “back office” would contact me within 48hrs. Needless to say, that never happened.
I contacted them again, following a further credit file check and told the fraud team would contact me in 5days....more worryingly, there is no record of the first phone call. That was the 19th December.
Still nothing from Virgin who are absolutely appalling and seem clueless. Having researched this, it seems to be a reoccurring problem with VM fobbing off people where fraud is concerned.
So, I’m appealing to the community what else I can do to get VM to pull their fingers out and actually do something!!
Really sorry to hear you've not received any contact from us in regards to the concerns you raised back in December of 2020, we can understand the concern and frustration this is causing. From reading through your thread I can see you were offered a Private Message from Zak_M, did you receive this and reply at all? They would appear at the top of the page with a number next to the purple envelope (you would need to be signed in for this to show)
If not, please let me know and I'll be happy to look into this further for you.