Menu
Reply
Adele98
  • 1
  • 0
  • 0
Joining in
206 Views
Message 1 of 2
Flag for a moderator

Fraud

Hi

Sick of going round in circles.

Someone has used my name to take out a virgin contract. I have never had a virgin account. My credit agency emailed me to say virgin has been added to my credit report.

Rung virgin but because I have no account number or I cant answer security questions they cant deal with it. I have informed the police, action fraud. 

Obviously virgin didnt perform the proper security checks.

Virgin has awful customer service.

What else can I do? 

0 Kudos
Reply
Martin_N
  • 5.6K
  • 235
  • 322
Forum Team
Forum Team
138 Views
Message 2 of 2
Flag for a moderator

Re: Fraud

Hi Adele98,

 

Thank you for your post and welcome to the community. 

 

I'm truly sorry to hear about what has happened. 

 

What I will do is private message you so I can look to assist with this. 

 

^Martin

0 Kudos
Reply