Fraud in my name

[Trottwalker68]

I received an iPhone 14 with my name and address on the package, I don’t have a Virgin account and never ordered it, so it’s obviously been obtained fraudulently 

I have phoned Virgin mobile 3 times to report this each time they say the matter is in hand but yet over a week later no one has come back to me, any suggestions of a UK contact

[Natalie_L]

Hi Trottwalker68,

Welcome to the Community and thank you for posting. 

I am very sorry to hear this has happened, we will do all we can to help. 

To look in to this further, we will need to take a few details via private message so I will pop this over to the purple envelope on the top right of this page now. 

Speak soon,