Fraud Account

[LCB1]

Hi 

I have completed a credit report with Equifax for a mortgage application and saw a virgin media account that I have never had and is in arrears and was opened in May 2014 

I have tried to call and they asked for my virgin mobile number which I do not have obviously. They couldn’t help and asked me to ring another department 

she then asked if I was interested in opening up a virgin mobile account to go to the relevant website - not really the time or place to advertise considering I have a fraudulent account with you! 

I urgently need this off my report so I can proceed with my mortgage application. 

[Kain_W]

Hi LCB1,

Thanks for posting and welcome to the community. 

Really sorry about any issues faced, can I ask does the report advise of whether it's a Virgin Media or Mobile account?

Let us know,

[LCB1]

Hi Kain 

It relates to a virgin mobile account 

Thank you 

Lorna 

[Kain_W]

Thanks for the response, 

To investigate I've dropped you a PM to discuss further.

This will be visible within the purple envelope icon.

Thanks,