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Forgotten Email & Password

Joining in

Hi. I am trying to access my Virgin Mobile Account that i have not used in a while. I have a contract phone and sim with Virgin. My old email address is different to my recent one as I had to change for security reasons and now cannot access my account. Can any one help please? I have tried to reset but emails I assume are going to my old email account that does not exist anymore.




Forum Team (Retired)
Forum Team (Retired)

Hi Sarbe, thanks for posting on our help forum and welcome to our community.
We're sorry to hear of the issues you've had your VM mobile account, we'd be eager to help out with this.

In order to have a look for you and help, I'll send you a private message here shortly.
Please, check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Forum Team

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