Showing results for 
Search instead for 
Did you mean: 

First name registration error

Just joined

Hi Team,

I am considering switching to virgin mobile sim-only plan. However, when I tried to register to order, I cannot input my first name, which has 2 words like "Mxxx Fxxx"  How should I complete the order? if I only input "Mxxx" or add a hyphen, it may not match the credit report. Thanks. 


Forum Team
Forum Team

Hello fionaleung914


Thank you for taking the time to contact us in regards to your order and the issues experienced. We appreciate you contacting us and welcome to the forums.


We aren't able to process orders and would always recommend using accurate details for the purposes of the checks required. If you give the team a call on 0800 052 0238 a member of the mobile sales team will be happy to help.