Virgin Media Community

[Heyyou]

Hey, I just wanted to check my credit agreement, I have my credit agreement number but can't seem to find my security key. Would you be able to help me find this.

Kind regards 

[Ashleigh_C]

Hi there @Heyyou

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

I'm so sorry to hear that you have lost this security key! I'd be more than happy to look into this further with you via a PM. 

I will pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thanks again. 

[ritokenden]

Hi there, 

I am having the same issue, was there a resolve to this?

Am I able to reset my security key and or find the original?

Regards,

Dean

[Natalie_L]

Hi ritokenden, 

Welcome to the Community and thanks for posting. 

We would be happy to assist you with this. 

I will pop you over a private message to the purple envelope on the top right of this page now. 

Speak soon,

[SuzanneReyn]

Hey, I just wanted to check my credit agreement, I have my credit agreement number but can't seem to find my security key. Would you be able to help me find this.

Kind regards 

[Lee_R]

Hi SuzanneReyn, thanks for posting and welcome to our community.

I would love to help you gain access to your credit agreement. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[SuzanneReyn]

Ok thank you 

[Lee_R]

You're welcome.

The private message, should have already reached you:-)

Regards

Lee_R

[SuzanneReyn]

Yeah I got it 

[Siobhan-]

I am also having this issue. Is there somewhere specific to look for this key?