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Financial account has soft lock

Joining in

I think I recently paid off my device and wanted to look at other sim plans now available but when i went to look it told me that This action cannot be carried out as the Financial Account has a soft lock active. I dont know what this means nor how to remove it.

Please advise


Forum Team
Forum Team

Hi @florence_esme 

Thanks for posting and welcome to the community.

I will send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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hi I have same issue with soft lock can you help me remove it 

Hey Maggiemp,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,