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Fibre Broadband oomph package - no SIM card received?

Hi,

I recently signed up for the Fibre Broadband oomph package - which includes a 5mb sim card, just over a week ago. I haven't received the SIM card even though all my other services have been installed. Is this normal? I have been having issues getting through when I call - I am on hold for a very long time and cannot get through to anyone - would someone please be able to assist? Thanks!

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Re: Fibre Broadband oomph package - no SIM card received?

Anyone from Virgin here at all...don't really want to be hanging on the phone again??

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Re: Fibre Broadband oomph package - no SIM card received?

Hi JoGru, 

 

Thank you for your post and welcome to the forums. 

 

I apologise for the delay in response here! Sorry that you've not had this. I am able to sort this out for you though so don't worry. I will send you over a private message so I can arrange that 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Fibre Broadband oomph package - no SIM card received?

Thank you for that! 

 

I can confirm I have sorted it all and the SIM will be with you within 3-5 working days 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Re: Fibre Broadband oomph package - no SIM card received?

Thanks very much :)!

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Re: Fibre Broadband oomph package - no SIM card received?

My pleasure 🙂 

 

Keep yourself safe and all the best. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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