Virgin Media Community

[dlawfull]

My SIM card keeps getting stuck on 'refreshing SIM' and asking me to restart my phone.

I have this sim card for several years and it did it on my old phone. I got a new phone a couple of months ago and it is still doing it. 

I have tried to contact customer services for a new SIM to no avail, and really need a replacement now.

[Chris_W1 · Accepted solution]

Hi dlawfull, thanks for the message. I am sorry to hear that you are having issues with the sim and this may be faulty. I will send you a private message so that this can be looked into further ^Chris