Menu
Reply
gbsrice
  • 5
  • 0
  • 0
Tuning in
214 Views
Message 1 of 2
Flag for a moderator

Family Plan - Missing Sims

Hello

I have just renewed all 4 of our sim only contracts for 24 months and asked for them to be added to a family plan.

Only 2 of the sims are on the family plan - is it possible to get the other 2 added?

I have 3 sims on one account (email address) with 2 sims on 1 FA number (these 2 are on the Family Plan) and another sim on another FA number.

I also have 1 sim on another account (different email address) with a different FA number!

Im happy to provide the mobile numbers / FA numbers to get them all on 1 account and all on the family plan.

Is that possible?

Thank you
Gary

0 Kudos
Reply
Chris_W1
  • 4.27K
  • 195
  • 271
Forum Team
Forum Team
129 Views
Message 2 of 2
Flag for a moderator

Re: Family Plan - Missing Sims

Hi gbsrice, thanks for contacting us, yes we would be able to put them on the family plan. It sounds like you have taken the oomph service and want these adding. The sims would need to be in the same name as the Media account. Can you confirm if this is the case? Chris. 

0 Kudos
Reply