Exceeded spending cap

[Allen114]

I’ve just received this text message and don’t have any idea why. Can you please help?

“You've hit your spending cap, which will reset on your next refresh. Head to virginmedia.com/changespendcap to login and change it.”

I have unlimited texts and phone calls and plenty of remaining data. There are no additional charges on the account.

I’ve not been abroad.

I’ve not changed my spending cap it has always been set to £0:00

Allen

[Vikki_M]

Hi @Allen114

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the mobile service.

I will send you a private message now so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.