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pleaseendthis
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Ending sim only

Yes, another ending contract nightmare.  After phoning up to end my sim only monthly payments, I didn't need a stac or pac, just to end the payments and finish with the phone and number, my virgin phone number was cancelled immediately but I can still use texts, internet etc on my phone. 

The lady said my last payment would be my usual payment date but there is nothing on my account to say that or that it's ending at all, so obviously I'm concerned they're going to carry on taking payments.

So what do I do? just cancel my direct debit?

 

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John_GS
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Re: Ending sim only

Hi pleaseendthis

 

Thanks for posting and welcome to the community.

 

I am sorry to hear of the issues with the cancellation of the SIM. When did you give the thirty days notice to cancel please and has it been passed this date?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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