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Email recovery

Armstrong400
Joining in

I had an account with virgin media until 2014. I kept the email but had to delete my mail app on my iPhonewhen I reinstalled it I couldn't remember my password can I get a temporary password? Many thanks Michael 

3 REPLIES 3

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Armstrong400 👋,

Welcome to our forums, I am sorry you are having issues accessing your emails.

As you have advised you left us, if you do not have an active account with us your email will be deleted.

Zoie

I'm rejoining virgin media on Wednesday can I get my old email address back then

Sorry Armstrong400,

Due to the time in which the old account has been disconnected it's very unlikely that we can gain access to this email address. I've popped you over a private message (purple envelope, top right hand corner) to get a few more details from you to check, but do need to set the expectation that this may not be possible.

Alex_Rm