on 31-05-2022 22:17
My mum is currently in hospital and i'm trying to help her manage her account. She could not make calls as she must have used up all her minutes. I tried helping her to set up a VM account but her password is needed which she can't remember. Her hint did not seem to help. Even talking to someone is no use as I can only get so far without a password.
Can the password be posted out to her address? She does not have a smart phone and would probably struggle to answer basic security questions.
on 01-06-2022 08:41
Hi @CEM1977 thanks for posting and welcome to our community.
Sorry to hear your mum and you are having issues setting up her online account. I would like to help your mum in the best way that I can. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
on 08-06-2022 15:38
Hi CEM1977, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.